Warranty

DogWatch ® brand Hidden Fence has the strongest warranties in the industry globally.

If your dogs play rough! Chew each other’s collars!

Swim in the creeks or damns! Roll in mud and well…other gross stuff!

If your dog does anything to damage the electronic receiver to where it doesn’t operate in which it was designed to operate, or if your transmitter is the unlucky recipient of being affected by a lightning strike, or electrical surge and no longer operates in which it was designed to operate…WE’LL REPLACE IT UNDER WARRANTY!

DogWatch ® Hidden Fence has the honour of holding the lowest warranty return rate in the dog fence industry.

1.7% Receivers warranty rate!

0.04% Transmitter warranty rate!

 

DogWatch ® Hidden Fence Professional Grade products

Warranty is in effect for electronics only and not applied to batteries, contact posts or nylon collars straps.

 

PT4 Dog Fence Systems carry a Lifetime Equipment Warranty!

Dog Fence Transmitters are warrantied for:

  • Lightning and Surge Damage (damage caused by electrical surges)
  • Performance Operation (Any operation in contrast to its designed functions)
  • Switches and/or dials not operating

R9 and M7 Dog Fence Receivers are warrantied for:

  • Dog Chews
  • Internal components
  • External Case and Battery caps

 

DogWatch ® Hidden Fence DIY products

1200FMD DIY Dog Fence Systems carry a 3-Year Equipment Warranty!

DIY Dog Fence Transmitters are warrantied for:

  • Lightning and Surge Damage (damage caused by electrical surges)
  • Performance Operation (Any operation in contrast to its designed functions)
  • Switches and dials not operating

DIY R12 and M12 Dog Fence Receivers are warrantied for:

  • Dog Chews
  • Internal components
  • External Case and Battery caps

 

DogWatch ® Smart Fence ® Hidden Fence Professional Grade products

PT5 Dog Fence Systems carry a Limited Lifetime Equipment Warranty! *

Dog Fence Transmitters are warrantied for:

  • Lightning and Surge Damage (damage caused by electrical surges)
  • Performance Operation (Any operation in contrast to what it’s engineered to operate)
  • Switches and dials not operating

Smart Fence Dog Fence Receivers are warrantied for:

  • Dog Chews
  • Internal components
  • External Case and Battery caps

Smart Fence ® Base Station Modem is warrantied for:

  • Surges
  • Performance Operation (Any operation in contrast to what it’s engineered to operate)

Warranty Policy

For the purpose of this document, “HF” pertains to Hidden Fence. “dogwatch” pertains to a DogWatch Hidden Fence System. These terms and conditions are enforceable by all dealers of HF, otherwise known as Hidden Fence. For the purpose of this document, “HF” will be used as the architect of the document to simplify its warranty statement.

All DogWatch products carry a warranty: except batteries, nylon collars, contact posts and components ; which can prove defective by reason of improper workmanship and or material for the period of time specified below. ALL on-site warranty service is subject to a reasonable service charge.

All warranties granted in this document are for the sole use of the purchaser and are not transferable.

The unit or installation must not have been previously altered, repaired, tampered with or serviced by other than dealer or DogWatch authorised facility. The unit or installation must not have been subject to accident, misuse, abuse or operated contrary to the instructions given by dealer.

Lifetime Warranty– the lifetime warranty is in effect for as long as the original purchaser owns the equipment.

Limited Lifetime Warranty*- covers all DogWatch ® equipment product for a period of 3-years, fully replaceable. After 3- years, there is a service replacement or repair cost.

Warranties do not include postage. Postage is solely paid for by the customer, unless the warranty is processed within 30-days of the original purchase date.

HF does not warranty wire used with DogWatch systems. Breakage or deterioration of wire is not covered under any warranty in this document.

Warranty and Guarantee for Equipment

  1. 30-Day RETURN. HF carries a 30-Day return policy. Customer may return products in original packaging and receive FULL purchase price (less shipping and handling) as long as products have not been handled or installed or used on an animal. Customer can receive partial purchase price depending on what has been used.
  2. WARRANTY. All DogWatch ® products carry a warranty: except batteries, nylon collars, contact posts and components; which can prove defective by reason of improper workmanship and or material for the period of time specified below. ALL on-site warranty service is subject to a reasonable service charge.

All warranties granted in this document are for the sole use of the purchaser and are not transferable.

The unit or installation must not have been previously altered, repaired, tampered with or serviced by other than HF or DogWatch ® authorised facility. The product must not have been subject to accident, misuse, abuse or operated contrary to the instructions given by HF.

SYSTEM1200FMD – 3-Year Equipment Warranty

R12/ M12/M7/R9 Receiverswarranty is in effect for electronics only and not applied to batteries, posts or nylon collars.

Batteries- HF does not warrant batteries used with DogWatch equipment.

Warranty. HF does not warranty wire used with DogWatch systems. Breakage or deterioration of wire is not covered under any warranty in this document.

 

  1. DOGWATCH hidden fence systems will not keep people or other animals from entering your pet’s safe areas. If you feel your pet will not be safe from outside visitors/intruders (human/animal), you should not solely rely upon the system top keep your pet safe.
  2. INSTALLATION. The customer must provide an 240v outlet and keep it dedicated and operational. HF accepts no responsibility for damage to underground pipes, wires, etc. HF is not responsible for re-landscaping. Installations must have some form of logic and based on the animals welfare. Preferences must be secondary to the safety of the animal. If customer has installation issues, or seeks on-site support, he/she may contact a liscensed HF dealer for assistance with the understanding there may be a fee.
  3. WARNING. The control panel component (transmitter) of the system includes a visual and/or visual and audio signal to warn of a system malfunction. Therefore, the transmitter is intended to be installed in a place where such signals can be easily seen and/or heard. If the transmitter is installed in an enclosed are or a place that isn’t readily accessible to the customer, customer will forfeit the benefits of the system’s warning functions for which Company assumes no responsibility. If tampering or misuse with the transmitter by the customer occurs, customer forfeits any warranty and company assumes no responsibility. Transmitters are NOT waterproof or resistant. Therefore, customer must not allow the transmitter to be in contact with water. Water damage IS evident, so customer is advised to not expose transmitters to the elements.
    6. WARNING. Some persons claim that a ES (electrical stimulation) from an electronic receiver can provoke an animal to become aggressive, and to attack or bite. Customer is at all times responsible for their animal’s behavior. Customer is hereby warned to be alert for growling, snarling, biting, or other aggressive behaviors by any animal using the system, especially during training. If such behavior is observed, particularly if it appears to be associated in any way with the system, Customer should immediately stop using the system, unplug the transmitter and contact HF. Reported incidents have typically involved: 1) dogs with a pre-existing aggressive tendencies; 2) other provocation at the time of incident. Reports alleging such incidents are rare. (less than 0.01% of the time)

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, NO OTHER WARRANTIES WHETHER EXPRESSED OR IMPLIED, OTHER THAN THOSE PROVIDED IN WRITING HEREIN, SHALL APPLY TO THIS UNIT OR INSTALLATION. HF SHALL NOT BE LIABLE FOR ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR ANY PERIOD IN EXCESS OR PERIODS OF THE EXPRESSED WARRANTIES PROVIDED ABOVE. IN ADDITION, UNDER NO CIRCUMSTANCES SHALL CCC BE LIABLE FOR PROPERTY DAMAGE SUSTAINED, ECONOMIC LOSS OR ANY CONSEQUENTIAL DAMAGES IN CONNECTION WITH SAID UNIT OR INSTALLATION.

  1. ENTIRE AGREEMENT. This instrument contains the entire agreement between HF and the customer with respect to sale installation of the unit and supersedes all previous negotiation, commitment, statement and representations, whether written or oral, pertaining thereto.
  2. EFFECTIVENESS OF AGREEMENT. This agreement becomes binding upon HF only when a monetary transaction has been enabled and funds have changed hands. None of the terms and conditions may be altered.