Return Authorisation Form


Customer may return products in original packaging

To be eligible for a product refund, customer will need to fill out the Return Authorisation Form within the 30-day time period of the purchase date.

To facilitate the refund, product MUST be returned to our mailing address (262 Blackwall Road, Chuwar QLD 4306) within 14 days of filling out the Return Authorisation Form.

As soon as we receive the product, the refund will be processed.

A processing fee of 5% of the purchase price will be charged on all returned items. If your order was paid via AfterPay or PayPal, a 5% processing fee is charged on the total cost of the order.

Any item that has been removed from its original packaging and/or used in any form is not covered by our 30-day money back guarantee policy; However, customer can receive partial purchase price depending on what has been used. Customer will need to contact 1800 223 364 for clarification of refund terms.

    Hidden Fence does not cover return postage.

    POSTAL ADDRESS:  HIDDEN FENCE, 262 Blackwall Road, Chuwar QLD 4306

    PLEASE NOTE: The Company is not responsible for the return item(s) during transit. If the return item being delivered or posted is lost in transit, the company assumes no responsibility. Please ensure that your item is posted in the most guaranteed process of delivery, i.e.: tracking and insurance if needed.